Privacy Policy

Mate Co., Ltd. has implemented the following measures to protect personal information.

  1. Mate Co., Ltd. will comply with all relevant laws and regulations regarding the handling of customers’ personal information.
  2. Mate Co., Ltd. will obtain customers’ personal information by legal and fair means, not by illegal methods, and only to the extent necessary in the following cases. When it becomes necessary to use the information beyond the scope of such purposes of use, Mate Co., Ltd. will notify the customer, who is the subject of the personal information, of the new purposes of use and obtain the customer’s consent before using the information.
    • To respond to inquiries
    • To be used for statistical information that does not identify personal information
  3. Mate Co., Ltd. will take appropriate measures to prevent unauthorized access to, loss, destruction, falsification, or leakage of customers’ personal information.
  4. In the event that Mate Inc. outsources the processing of personal information, Mate Co., Ltd. will enter into the necessary contracts and exercise appropriate supervision.
  5. Mate Co., Ltd. will respond appropriately to requests for disclosure, correction, cessation of use, deletion, etc. of personal information from the customer who is the subject of the personal information, after confirming the identity of the customer.
  6. Mate Co., Ltd. will not disclose personal information to any third party, except in the following cases
    1. When the customer has given his/her consent
    2. When disclosing such information in a manner that the customer cannot be identified (e.g., statistical data)
    3. When a judicial or administrative agency, etc., orders us to disclose or submit the information in accordance with laws and regulations.
  7. Mate Co., Ltd. will continuously review and improve its efforts to protect personal information.

Mate Co., Ltd.
President & CEO Shuji Akaiwa

Links to other websites

We are not responsible for the personal information of customers on third party websites linked to the website operated by Mate Co., Ltd.

Inquiries about personal information

For inquiries regarding your personal information, please contact the following

Mate Co., Ltd. General Affairs Department
9:00 a.m. to 5:00 p.m. Monday through Friday (excluding national holidays)


Mate Co., Ltd. makes no warranties, express or implied, regarding the content, functionality, or other data materials on this site. In no event shall Mate Co., Ltd. be liable for any damages, costs, data repair, or other liability arising out of the use of this site, including, but not limited to, the following specific examples

  1. When problems arise regarding the content of the site (including normality, accuracy, reliability, merchantability, or fitness for a particular purpose).
  2. When there is a virus or other harmful content on each site or server
  3. When there is a malfunction in the transmission or reception of data materials on each site
Application of law

The interpretation of these Terms of Use shall be governed by and construed in accordance with the laws of Japan. In the event that these terms of use are translated into a foreign language, the Japanese interpretation shall prevail.